- Xmas Delivery & Returns
Xmas Delivery & Returns
Xmas Gift Returns
Orders placed between Friday November 24th 2017 to Friday 22nd December 2017 that are intended as Xmas gifts may be returned for a credit note (excluding p&p costs) if they are to be returned outside of our normal 7 day returns policy.
If item(s) are intended as gifts please send a message via our contact us page with the word "GIFT" added to your message and your name and order number. We are unable to offer extended returns if you have failed to do this.
We will accept returned items as long as items are unworn with our tags attached. You must contact us to notify of the return by Monday 8th January 2018 and returns must arrive back with us no later than Monday 15h January 2018. A credit note will be issued for all orders outside of our normal 7 day returns policy which will be valid until December 31st 2018. All other returns policy terms apply.
Please see our returns policy page for all other normal returns.
Christmas & New Year Last Posting Dates 2017.
We shall be sending orders until Friday 22nd December at 1pm. We will resume sending on December 28th / 29th and 30th until 1pm and then back to normal on Wednesday 3rd January 2018.
To receive orders in time for Xmas please see the Royal Mail recommended postage dates below.
Orders must be placed before 1pm to be sent on these days and these are for reference only, we are unable to guarantee delivery unless "Express Delivery" option is chosen.
UK Standard Delivery
(We will upgrade all standard delivery orders placed after 1pm on Wednesday 20th Dec until 1pm on Friday 22nd December to Royal Mail 1st class at no extra cost )
Wednesday 20th December - 2nd Class Royal Mail Signed For
Thursday 21st December - 1st Class Royal Mail Signed For
UK Express Delivery
Thursday 21st December - Royal Mail Special Delivery Guaranteed
Friday 22 December - Special Delivery Saturday Guaranteed ( orders placed before 1pm, only eligible on items under 2kg )
Royal Mail recommended OVERSEAS postage dates are as follows, for reference only as we cannot guarantee delivery times.
Sat 2 December Africa, Middle East
Wed 6 December Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia)
Thu 7 December Caribbean, Central and South America
Sat 9 December Australia, Greece, New Zealand, Turkey
Wed 13 December Czech Republic, Germany, Italy, Poland
Thu 14 December Canada, Finland, Sweden, USA
Fri 15 December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Sat 16 December Belgium, France, Ireland, Luxembourg