- Xmas Delivery & Returns
Xmas Delivery & Returns
We shall be sending orders until Friday 21st December at 1pm. We will resume sending orders out as normal on Wednesday 2nd January 2019.
Xmas Gift Returns
Orders placed between Wednesday 28th November 2018 to Friday 21st December 2018 that are intended as Xmas gifts may be returned for a credit note (excluding p&p costs) if they are to be returned outside of our normal 14 day returns policy.
If item(s) are intended as gifts please send a message via our contact us page with the word "GIFT" added to your message and your name and order number. We are unable to offer extended returns if you have failed to do this.
We will accept returned items as long as items are unworn with our tags attached. You must contact us to notify of the return by Monday 7th January 2019 and returns must arrive back with us no later than Monday 14th January 2019. A credit note will be issued for all orders outside of our normal 14 day returns policy which will be valid until December 31st 2019. All other returns policy terms apply.
Please see our returns policy page for all other normal returns.
Christmas & New Year Last Posting Dates 2018.
To receive orders in time for Xmas please see the Royal Mail recommended postage dates below. Please remember these are recommended dates only and do not indicate guaranteed delivery times.
Orders must be placed before 1pm to be sent on these days and these are for reference only, we are unable to guarantee delivery unless "Express Delivery" option is chosen.
UK Standard Delivery
(We will upgrade all standard delivery orders placed after 1pm on thursday 20th Dec until 1pm on Friday 21st December to Royal Mail 1st class at no extra cost )
Tuesday 18th December - 2nd Class Royal Mail Signed For
Thursday 20th December - 1st Class Royal Mail Signed For
UK Express Delivery
Thursday 20th December - Royal Mail Special Delivery Guaranteed
Friday 21st December - Special Delivery Saturday Guaranteed ( orders placed before 1pm, only eligible on items under 2kg )
Royal Mail recommended OVERSEAS postage dates are as follows, for reference only as we cannot guarantee delivery times.
Tue 4 December Africa, Middle East
Fri 7 December Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
Sat 8 December Caribbean, Central and South America
Mon 10 December Greece, Turkey, Australia, New Zealand
Fri 14 December Canada, Czech Republic, Italy, Poland and USA
Sat 15 December Finland, Sweden
Mon 17 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Tue 18 December Belgium, France, Ireland, Luxembourg