We shall be sending orders until Monday 23rd December at 1pm so any order placed before this time will be sent as normal. We will resume sending orders out again on Thursday 2nd January 2020.
Xmas Gift Returns
Orders placed between Thursday 28th November 2019 to Friday 20th December 2019 that are intended as Xmas gifts may be returned for a credit note (excluding p&p costs) if they are to be returned outside of our normal 14 day returns policy.
If item(s) are intended as gifts please send a message via our contact us page with the word "GIFT" added to your message and your name and order number. We are unable to offer extended returns if you have failed to do this.
We will accept returned items as long as items are unworn with our tags attached. You must contact us to notify of the return by Monday 6th January and returns must arrive back with us no later than Monday 13th January. A credit note will be issued for all orders outside of our normal 14 day returns policy which will be valid until December 31st 2020. All other returns policy terms apply.
Please see our returns policy page for all other normal returns.
Christmas & New Year Last Posting Dates 2019.
To receive orders in time for Xmas please see the Royal Mail recommended postage dates below. Please remember these are recommended dates only and do not indicate guaranteed delivery times.
Orders must be placed before 1pm to be sent on these days and these are for reference only, we are unable to guarantee delivery unless "Express Delivery" option is chosen.
UK Standard Delivery
(We will upgrade all standard delivery orders placed after 1pm on Wednesday 18th Dec until 1pm on Friday 20th December to Royal Mail 1st Class at no extra cost )
Friday 20th December - Standard delivery.
UK Express Delivery
Friday 20th December - Royal Mail Special Delivery Guaranteed
Friday 20th December - Special Delivery Saturday Guaranteed ( orders placed before 1pm, only eligible on items under 2kg )
Royal Mail recommended OVERSEAS postage dates are as follows, for reference only as we cannot guarantee delivery times.
Monday 9th December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
Tuesday 10th December Cyprus, Malta
Wednesday 11th December Eastern Europe (except Czech Republic,
Poland and Slovakia)
Thursday 12th December Australia, Greece, New Zealand and
Saturday 14th December Canada, Czech Republic, Finland,
Italy, Poland, Sweden, USA
Monday 16th December Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal, Slovakia,
Wednesday 18th December Belgium, France, Ireland, Luxembourg